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The Appointment Policy

Terms and Conditions 

Welcome to our ear wax removal clinical services. The following terms and conditions outline the rules and regulations governing our appointments. Please read them carefully before scheduling your appointment.

  1. Consultation Fee: Our clinic charges a consultation fee of £20 for individuals who do not have ear wax present a the appointment. 

  2. Cancellation Policy: We understand that plans can change at the last minute, but we kindly ask that you provide us with a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment. Any cancellations made within 24 hours of the appointment time will result in a cancellation fee of £20.

  3. Follow-Up Appointments: If, for any reason, we are unable to remove all the wax during the initial appointment, we will schedule a follow-up appointment free of charge. However, if the wax is still not entirely removed at the second appointment, the patient will be charged a fee of £35 for the third appointment.

  4. Children's Appointments: Children's appointments are booked under the assumption that the parent or guardian feels confident that the child will be able to comply with the procedure. In the event that the child is non-compliant, we will charge a minimal fee of £55.

By scheduling an appointment with our clinic, you agree to these terms and conditions. Please do not hesitate to contact us if you have any questions or concerns.

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