If something isn’t right

We aim to give every patient a straightforward, honest experience. If we’ve fallen short, we want to know — it’s the only way we can put things right and do better.

Step 1 — talk to us directly

Most concerns are best sorted with a conversation. Call us on 0121 517 1140 or email admin@thetinnitusguy.com, and we’ll do our best to resolve it there and then.

Step 2 — make a formal complaint

If you’d rather raise something formally, or Step 1 hasn’t resolved it, please email admin@thetinnitusguy.com with details of what happened and what you’d like to see happen next. Here’s what to expect:

1. We’ll acknowledge your complaint within 3 working days.
2. We’ll look into it properly, which may mean asking you a few follow-up questions.
3. We’ll respond in full within 20 working days, explaining what we found and any action we’re taking. If it’s going to take longer, we’ll tell you why and give you a new timeframe.

Step 3 — if you’re still not satisfied

Nasir Rashid is registered with the Health and Care Professions Council (HCPC) and is on an Accredited Register with the Academy for Healthcare Science (AHCS), under a scheme overseen by the Professional Standards Authority. If you feel your complaint hasn’t been resolved satisfactorily through the steps above, you’re entitled to raise it with these bodies directly:

• HCPC — for concerns about a registrant’s fitness to practise: hcpc-uk.org
• AHCS — for concerns relating to the Accredited Register: ahcs.ac.uk