Appointments, deposits and cancellations

These terms apply to every appointment booked with The Tinnitus Guy, whether online or by phone. Please read them before booking — completing a booking means you accept them.

Booking your appointment

You can book online through this website or by calling 0121 517 1140. You’ll receive confirmation of your appointment once it’s booked. Please arrive on time — if you’re running significantly late, we may need to shorten your appointment or ask you to rebook, so the next patient isn’t affected.

Deposits

Some appointments — currently the Ear Health MOT — require a deposit to be paid online to secure your booking. Where a deposit applies, this will be made clear before you complete your booking. The deposit is deducted from the total cost of your appointment; the remaining balance, if any, is payable at the appointment itself.

Cancelling or rescheduling

We understand plans change. If you need to cancel or move your appointment, just let us know by phone or email as early as possible.

Give us at least 48 hours’ notice and your deposit is safe — either refunded or moved to your new appointment.

If you cancel or reschedule with 48 hours’ notice or more, any deposit you’ve paid will be refunded in full or transferred to your new appointment — whichever you prefer.

If you cancel or reschedule with less than 48 hours’ notice, or you don’t attend your appointment without letting us know, your deposit is forfeited. This isn’t a fee for changing your mind — it reflects that the appointment slot could have gone to someone else, and often can’t be filled again on short notice.

If we need to cancel

On the rare occasion we need to cancel or move your appointment — illness, for example — we’ll let you know as soon as we can, offer you the next available slot, and refund any deposit in full if you’d rather not rebook.

Free return if the wax is not fully cleared

If the wax was not fully cleared at your appointment, you are welcome to come back within one month of that appointment for further treatment at no charge. Just call us on 0121 517 1140 or email admin@thetinnitusguy.com and we will arrange it.

Not happy with something?

If a booking or deposit issue doesn’t feel right, please talk to us first — most things are easily sorted with a phone call. If you’d like to raise it formally, see our Complaints Procedure.